• Please read our descriptions fully and make sure that you understand what you are buying or bidding on.
• If you are unsure of anything or need clarification on any item please email us before bidding
• Please note that all sales are final, and you agree to be bound by our Terms and Conditions

• Here at Southern-Discounts we welcome any question about our items or service
• Please, where Possible ask any questions on items through the eBay messaging system
• Ensure the eBay item number is included with all questions about specific items
• We are a business and expect our staff to be treated with respect (as they will always treat you)
• Southern-Discounts operates a Zero tolerance to abuse
• Abusive or rude messages will be forwarded to eBay's trust and safety department and/or the authorities.
• We reserve the right to add any member sending an abusive or rude message to our block buying list.
• If you have any complaint about our staff or service, please email us: complaint@southern-discounts.co.uk

• It is the buyers responsibility to fully read the description before bidding or buying.
• All sales are final and you agree to be bound by our Terms and conditions 
• Items are described using manufacturer literature
• We have no personal knowledge of any items
• Items are supplied with the accessories listed in the description only, no other items will be supplied.
• Specifications listed are for reference only and should be checked for accuracy, before purchasing
• Where a stock image is used, this is for reference only and should in no way be taken as the actual item.
• No connecting leads are supplied with items, other than those listed.
• We reserve the right to change the Make/Model of any Free Gift included without notice
• Any Free Gift has no monetary value.
• It is the buyers responsibility to check that the item condition meets their needs

• Make sure that you have enough money to cover the purchase price and any delivery charge
• We do not enter into negotiations over the purchase price or delivery charge after the end of the auction.
• All items must be paid for in full, no later than 4 days after the end of the auction / sale
• We reserve the right to automatically open an eBay unpaid item case after 4 days of non payment

• We only accept the following forms of Payment: PayPal or Bank Transfer
• All PayPal payments must include the specified delivery charge
• No PayPal payments are accepted for Collection items

• We do not currently allow collection of auction items (unless specified in the listing)
• No third party courier collections will be allowed under any circumstances.
• We will however, at our discretion, offer Free Delivery on auction items if you live within 10miles of us
• Any item listed as "Personal Collection Only" must be collected within 4 days of the end of the auction
• Items listed as "Personal Collection Only " must be collected by the winning eBay member (id required)
• No PayPal payments are accepted for collection items
• Cold callers will be turned away
• All items must be examined on collection. no claims of damage will be entertained after collection.
• Any items uncollected after 4 days will carry a storage charge of £5 per day.
• We reserve the right to open an eBay unpaid item case if the item remains uncollected for more than 4 days

• We only use the couriers specified in the delivery section at the price advertised
• Deliveries will only be made to UK residential addresses
• No Deliveries will be made to freight forwarding or shipping companies
• We do not under any circumstances enter into negotiations over the delivery charge.
• All deliveries are booked for by ourselves.
• The time scale required for delivery is determined by the buyer at the point of payment.
• It is the buyers responsibility to ensure someone is available to receive the delivery.
• Any items returned to us after a second failed delivery attempt, will incur a further postage charge.
• Any claims of courier damage must be reported to us within 24 hours of delivery

• We operate a 14 day no quibble returns policy if you are not entirely happy
• All returns must be packed in the same manner as originally sent.
• Items can be returned to us within 14 days, to our nominated returns address only
• Any returned item, damaged due to poor packing will not be refunded and returned to the customer.
• All items must be returned in there original condition and with there original packaging and accessories 
• Any item returned not in there original condition and without there original packaging will not be refunded
• This refund policy shall be limited to the purchase price of the item, excluding any postage paid
• You must inform us with 14 days, that you wish to return your item, and obtain our nominated returns address
• We will arrange collection of your item on any working day you nominate (Mon-Fri)
• It is the customers responsibility to ensure the item is available for collection.
• If items are unavailable for collection, it is the buyers responsibility to pay the full cost of the failed collection
• Southern-Discounts are not responsible for any returned items lost in transit or undelivered to us

• All items listed as fully working or new, are warranted for the period outline in the listing
• This warranty or refund policy shall be limited to the purchase price of the item, excluding any postage paid.
• For the first 90 days after purchase we will arrange collection, after which time it is the buyers responsibility
• We will arrange collection of your item on any working day you nominate (Mon-Fri)
• You must inform us within warranty period of any fault, no claims will be entertained after that date.
• Items must be returned to our nominated returns address only.
• It is the buyers responsibility to pay for the carriage of any faulty item older than 90 days
• It is the buyers responsibility to insure returned items older than 90 days are sent by an online trackable method.
• Any returned item damaged due to poor packing will not be refunded/ replaced and returned to the customer.
• It is the customers responsibility to ensure the item is available for collection.
• Any item which develops a fault will be replaced, repaired or refunded at our discretion
• Any refund, other than covered by our returns policy, will be less the original postage paid.
• If items are unavailable for collection, it is the buyers responsibility to pay the full cost of the failed collection
• We reserve the right to replace with an equivalent Make/Model of equal or great specification.
• items returned as faulty and subsequently found to be fully working will only be returned at buyers expense.
• faults as a result of misuse, or mishandling will not be covered under any warranty.
• Southern-Discounts are not responsible for any items lost in transit or undelivered (if arranged by the buyer)  

For a full list of our terms and conditions please email us at customer-service@southern-discounts.co.uk